VegaStars Privacy Policy
VegaStars values the privacy of every member and visitor. This Privacy Policy explains what personal data the platform collects, how that data is used, with whom it may be shared, and what rights you hold regarding your information. By registering an account or using the website, you acknowledge the practices described in this document. The policy applies to all services provided through the VegaStars platform, including the website, mobile applications, and customer support channels.
Data Controller
The data controller responsible for processing your personal information is the company operating the VegaStars platform under its Curaçao eGaming licence. All data processing activities described in this policy are conducted in accordance with applicable data protection regulations and the conditions of the licence under which the platform operates.
Information We Collect
VegaStars collects personal data through several channels during the course of your interaction with the platform. The categories of information gathered depend on the nature of the interaction and the services you use.
Information You Provide Directly
When you register an account, you supply personal details including your full name, date of birth, email address, phone number, residential address, and preferred currency. During identity verification, you submit copies of government-issued identification documents, proof of address, and in some cases proof of payment method ownership or source of funds documentation.
When you contact customer support, any information shared in live chat transcripts, emails, or other communication channels is recorded and associated with your account. Feedback surveys and promotional opt-in forms also generate personal data linked to your profile.
Information Collected Automatically
The platform automatically collects technical data during each session. This includes your IP address, device type and operating system, browser version, screen resolution, referring website, pages visited, session duration, and interaction patterns. Cookies and similar tracking technologies facilitate this collection, as described in the dedicated cookies section below.
Transaction Data
Every deposit, withdrawal, wager, and bonus activation generates financial records stored in your account history. Payment method details such as card numbers are processed through encrypted channels and stored in tokenised form by the payment service providers rather than on VegaStars servers directly.
Gameplay Data
The platform records your gaming activity including games played, bet amounts, outcomes, session durations, and bonus utilisation. This data supports responsible gambling monitoring, fraud detection, and regulatory reporting obligations.
How We Use Your Information
Personal data is processed for the following purposes. Each purpose is supported by a lawful basis including contractual necessity, legal obligation, legitimate interest, or your explicit consent where applicable.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account creation and management | Name, date of birth, email, phone, address, currency | Contractual necessity |
| Identity verification and KYC compliance | ID documents, proof of address, source of funds | Legal obligation |
| Payment processing | Transaction records, payment method details | Contractual necessity |
| Responsible gambling monitoring | Gameplay data, deposit and loss patterns, session duration | Legal obligation and legitimate interest |
| Fraud prevention and security | IP address, device data, login patterns, transaction history | Legitimate interest |
| Customer support | Communication records, account details | Contractual necessity |
| Marketing communications | Email, phone, gameplay preferences | Consent (opt-in) |
| Platform improvement and analytics | Technical data, usage patterns, aggregated statistics | Legitimate interest |
| Regulatory reporting | Transaction data, verification records, gameplay logs | Legal obligation |
Data Sharing and Disclosure
VegaStars does not sell your personal data to third parties. However, certain categories of information may be shared with the following recipients under specific circumstances.
Payment Service Providers
Card networks, e-wallet operators, cryptocurrency processors, and banking institutions receive the transaction data necessary to complete deposits and withdrawals. These providers operate under their own privacy policies and are contractually required to process your data solely for the purpose of executing the requested transactions.
Identity Verification Partners
Third-party verification services may receive your identification documents and personal details to confirm your identity, age, and address as part of the KYC process. These partners are bound by strict data processing agreements and are prohibited from using your data for any purpose beyond the verification request.
Game Providers
Software studios that supply games to the platform may receive anonymised or pseudonymised gameplay data for the purpose of ensuring game integrity, auditing outcomes, and managing progressive jackpot pools. Directly identifiable personal information is not shared with game providers.
Regulatory and Legal Authorities
VegaStars may disclose personal data to regulatory bodies, law enforcement agencies, or courts when required by law, legal proceedings, or regulatory investigations. This includes compliance with anti-money laundering obligations, tax reporting requirements, and requests from the licensing authority.
Affiliated Companies
Data may be shared within the corporate group for administrative purposes, fraud prevention, and compliance coordination. All affiliated entities are bound by equivalent data protection standards.
Cookies and Tracking Technologies
The platform uses cookies, local storage, and similar technologies to maintain session state, remember preferences, analyse usage patterns, and deliver relevant content. Cookies fall into the following categories.
| Cookie Category | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core functionality such as login, navigation, and security | Session or up to 12 months |
| Functional | Remember your preferences such as language and currency | Up to 12 months |
| Analytics | Track usage patterns and page performance for platform improvement | Up to 24 months |
| Marketing | Deliver relevant promotional content based on browsing behaviour | Up to 24 months |
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair core platform functionality. Disabling analytics or marketing cookies will not affect your ability to use the platform but may result in less personalised content.
Data Retention
Personal data is retained for as long as your account remains active and for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements. Specific retention periods vary by data category.
Identity verification documents are retained for the duration required by the licensing authority. Transaction records are kept for at least five years following the date of the transaction. Communication logs with customer support are retained for three years. Aggregated and anonymised data that cannot identify any individual may be retained indefinitely for analytical purposes.
When data is no longer required for any lawful purpose, it is securely deleted or irreversibly anonymised using industry-standard methods.
Data Security
VegaStars employs technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data in transit, encryption at rest for sensitive records, access controls limiting data visibility to authorised personnel, regular security audits, and intrusion detection systems monitoring for suspicious activity. Payment card data is handled in compliance with PCI DSS standards through certified payment processors.
Despite these measures, no system can guarantee absolute security. Members are encouraged to protect their own accounts by using strong unique passwords, enabling two-factor authentication, and keeping login credentials confidential.
Your Rights
Depending on your jurisdiction, you may hold certain rights regarding your personal data. VegaStars honours the following requests where applicable under law.
| Right | Description |
|---|---|
| Access | Request a copy of the personal data held about you |
| Rectification | Request correction of inaccurate or incomplete data |
| Erasure | Request deletion of personal data where no legal retention obligation applies |
| Restriction | Request limitation of processing under specific circumstances |
| Data Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interest or for direct marketing purposes |
| Withdraw Consent | Revoke previously given consent at any time without affecting prior processing |
To exercise any of these rights, contact customer support with a clear description of your request. Identity verification may be required before the request is processed to prevent unauthorised access to personal data. Requests are handled within thirty days of receipt, with extensions possible for complex or voluminous requests upon notification.
International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence. These transfers occur when data is shared with payment processors, verification partners, or affiliated companies located in different jurisdictions. VegaStars ensures that appropriate safeguards are in place for all international transfers, including contractual clauses requiring the recipient to maintain equivalent data protection standards.
Marketing Communications
Marketing emails, push notifications, and SMS messages are only sent to members who have opted in to receive them. You can withdraw your marketing consent at any time through your account settings or by contacting customer support. Opting out of marketing does not affect transactional communications such as withdrawal confirmations, verification requests, or security alerts, which are sent based on contractual and legal necessity.
Children’s Privacy
VegaStars does not knowingly collect personal data from individuals under the age of eighteen. If the platform becomes aware that a minor has registered an account, that account is closed immediately, all associated data is deleted, and deposited funds are returned to the original payment method. Parents or guardians who believe a minor has provided personal information to the platform should contact customer support immediately.
Changes to This Policy
VegaStars reserves the right to update this Privacy Policy at any time. Material changes are communicated to registered members through email notification or a prominent notice on the platform. The effective date at the top of the policy reflects the most recent revision. Continued use of the platform following a policy update constitutes acceptance of the revised terms. Members are encouraged to review this page periodically to stay informed about how their data is handled.