VegaStars Privacy Policy
VegaStars values the privacy of every member and visitor. This Privacy Policy explains what personal data the platform collects, how that data is used, with whom it may be shared, and what rights you hold regarding your information. By registering an account or using the website, you acknowledge the practices described in this document. The policy applies to all services provided through the VegaStars platform, including the website, mobile applications, and customer support channels.
Data Controller
The data controller handling your personal information is the company that runs the VegaStars platform under its Curaçao eGaming licence. Every processing activity set out in this policy follows applicable data protection rules and the conditions of the licence the platform operates under.
Data we collect
VegaStars gathers personal data through several channels while you use the platform. Which categories we collect depends on the type of interaction and the services you make use of.
Details you give us directly
When you register an account, you supply personal details including your full name, date of birth, email address, phone number, residential address, and preferred currency. During identity verification, you submit copies of government-issued identification documents, proof of address, and in some cases proof of payment method ownership or source of funds documentation.
When you contact customer support, any information shared in live chat transcripts, emails, or other communication channels is recorded and associated with your account. Feedback surveys and promotional opt-in forms also generate personal data linked to your profile.
Data gathered automatically
The platform automatically collects technical data during each session. This includes your IP address, device type and operating system, browser version, screen resolution, referring website, pages visited, session duration, and interaction patterns. Cookies and similar tracking technologies facilitate this collection, as described in the dedicated cookies section below.
Transaction Data
Every deposit, withdrawal, wager, and bonus activation generates financial records stored in your account history. Payment method details such as card numbers are processed through encrypted channels and stored in tokenised form by the payment service providers rather than on VegaStars servers directly.
Gameplay Data
The platform logs your gaming activity, covering games played, stake sizes, results, session lengths, and bonus use. This information underpins responsible gambling monitoring, fraud detection, and regulatory reporting duties.
Why we use your data
We process personal data for the purposes below. Each one rests on a lawful basis, such as contractual necessity, legal obligation, legitimate interest, or your explicit consent where that applies.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Opening and running accounts | Name, date of birth, email, phone, address, currency | Contractual necessity |
| Identity checks and KYC compliance | ID documents, proof of address, source of funds | Legal obligation |
| Payment processing | Transaction records, payment method details | Contractual necessity |
| Responsible gambling monitoring | Gameplay data, deposit and loss patterns, session duration | Legal obligation and legitimate interest |
| Fraud prevention and security | IP address, device data, login patterns, transaction history | Legitimate interest |
| Customer support | Communication records, account details | Contractual necessity |
| Marketing communications | Email, phone, gameplay preferences | Consent (opt-in) |
| Analytics and platform improvement | Technical data, usage patterns, aggregated statistics | Legitimate interest |
| Regulatory reporting | Transaction data, verification records, gameplay logs | Legal obligation |
Sharing and disclosure of data
VegaStars does not sell your personal data to third parties. That said, some categories of information may be shared with the recipients below in specific situations.
Payment service providers
Card networks, e-wallet operators, cryptocurrency processors, and banking institutions receive the transaction data necessary to complete deposits and withdrawals. These providers operate under their own privacy policies and are contractually required to process your data solely for the purpose of executing the requested transactions.
Identity verification partners
Third-party verification services may receive your identification documents and personal details to confirm your identity, age, and address as part of the KYC process. These partners are bound by strict data processing agreements and are prohibited from using your data for any purpose beyond the verification request.
Game Providers
Software studios that supply games to the platform may receive anonymised or pseudonymised gameplay data for the purpose of ensuring game integrity, auditing outcomes, and managing progressive jackpot pools. Directly identifiable personal information is not shared with game providers.
Regulators and legal authorities
VegaStars may disclose personal data to regulatory bodies, law enforcement agencies, or courts when required by law, legal proceedings, or regulatory investigations. This includes compliance with anti-money laundering obligations, tax reporting requirements, and requests from the licensing authority.
Affiliated Companies
Data may be shared inside the corporate group for administration, fraud prevention, and compliance coordination. Every affiliated entity is held to equivalent data protection standards.
Cookies and tracking technologies
The platform relies on cookies, local storage, and similar technologies to hold session state, remember your preferences, study usage patterns, and serve relevant content. Cookies split into the categories below.
| Cookie Category | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core functionality such as login, navigation, and security | Session or up to 12 months |
| Functional | Remember your preferences such as language and currency | Up to 12 months |
| Analytics | Track usage patterns and page performance for platform improvement | Up to 24 months |
| Marketing | Deliver relevant promotional content based on browsing behaviour | Up to 24 months |
You can control cookie preferences in your browser settings. Turning off strictly necessary cookies may break core platform functions. Turning off analytics or marketing cookies will not stop you using the platform, though content may be less personalised.
Data Retention
We keep personal data for as long as your account stays active, and for at least five years after the account closes, to meet anti-money laundering record-keeping rules. Exact retention periods differ by data category.
Identity verification documents are retained for the duration required by the licensing authority. Transaction records are kept for at least five years following the date of the transaction. Communication logs with customer support are retained for three years. Aggregated and anonymised data that cannot identify any individual may be retained indefinitely for analytical purposes.
Once data is no longer needed for any lawful purpose, we delete it securely or anonymise it irreversibly using industry-standard methods.
Data Security
VegaStars applies technical and organisational measures that shield personal data from unauthorised access, alteration, disclosure, or destruction. They include 256-bit SSL encryption for all data in transit, encryption at rest for sensitive records, access controls that limit data visibility to authorised staff, routine security audits, and intrusion detection systems watching for suspicious activity. Payment card data is handled to PCI DSS standards through certified payment processors.
Even with these measures, no system can promise absolute security. We ask members to help protect their own accounts by choosing strong unique passwords, switching on two-factor authentication, and keeping login details private.
Your Rights
Depending on where you live, you may have certain rights over your personal data. VegaStars honours the following requests where the law allows.
| Right | Description |
|---|---|
| Access | Request a copy of the personal data held about you |
| Rectification | Request correction of inaccurate or incomplete data |
| Erasure | Request deletion of personal data where no legal retention obligation applies |
| Restriction | Request limitation of processing under specific circumstances |
| Data Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interest or for direct marketing purposes |
| Withdraw Consent | Revoke previously given consent at any time without affecting prior processing |
To use any of these rights, contact customer support and describe your request clearly. We may need to verify your identity before acting on it, so that no one gains unauthorised access to personal data. Requests are dealt with within thirty days of receipt, and complex or high-volume requests may take longer, in which case we will tell you.
Transfers of data abroad
Your personal data may be sent to and processed in countries other than the one you live in. Such transfers happen when data goes to payment processors, verification partners, or affiliated companies based in other jurisdictions. VegaStars makes sure suitable safeguards cover every international transfer, including contractual clauses that require the recipient to keep equivalent data protection standards.
Marketing Communications
We send marketing emails, push notifications, and SMS messages only to members who have opted in. You can withdraw marketing consent whenever you like through your account settings or by contacting customer support. Opting out of marketing leaves transactional messages untouched - withdrawal confirmations, verification requests, and security alerts still arrive, since they rest on contractual and legal necessity.
Children’s Privacy
VegaStars does not knowingly collect personal data from anyone under the age of eighteen. If the platform learns that a minor has registered an account, that account is closed at once, all related data is deleted, and deposited funds go back to the original payment method. Parents or guardians who suspect a minor has given personal information to the platform should contact customer support straight away.
Updates to this policy
VegaStars may update this Privacy Policy at any time. We tell registered members about material changes by email or through a prominent notice on the platform. The effective date at the top of the policy shows the latest revision. If you keep using the platform after an update, you accept the revised terms. We encourage members to check this page from time to time to stay informed about how their data is handled.