VegaStars Terms and Conditions

These Terms and Conditions govern your use of the VegaStars platform, including the website, mobile applications, games, sports betting services, and all associated features. By registering an account, depositing funds, or using any service provided by the platform, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any provision, you must not use the platform.

Definitions

Eligibility

To use the platform, you must be at least eighteen years of age or the minimum legal gambling age in your jurisdiction, whichever is higher. You must not be located in a jurisdiction where online gambling is prohibited by law. It is your sole responsibility to determine whether accessing and using the platform is legal in your location.

The platform enforces a strict one-account-per-person policy. Only one account is permitted per individual, household, IP address, email address, phone number, and payment method. Any attempt to create or operate multiple accounts will result in immediate closure of all associated accounts, forfeiture of bonuses, and potential withholding of funds pending investigation.

Employees of the Operator, its affiliated companies, software providers, and their immediate family members are not eligible to hold active player accounts on the platform.

Account Registration

You must provide accurate, complete, and up-to-date personal information during registration. This includes your legal name, date of birth, email address, phone number, residential address, and preferred currency. Providing false, misleading, or incomplete information constitutes a breach of these terms and may result in account termination and forfeiture of funds.

Your account credentials are personal and confidential. You are solely responsible for maintaining the security of your login details. Any activity conducted through your account is deemed to have been authorised by you. Notify customer support immediately if you suspect unauthorised access to your account.

The Operator reserves the right to refuse registration or close any account at its discretion where there are reasonable grounds to believe that the terms are being or are likely to be breached.

Identity Verification

The platform operates a risk-based Know Your Customer framework with three verification tiers: Simplified Due Diligence, Customer Due Diligence, and Enhanced Due Diligence. You may be required to submit identification documents at any stage, and the Operator reserves the right to request additional documentation at any time.

Standard verification requires a government-issued photo identification document and proof of residential address dated within the last three months. Enhanced verification may additionally require proof of source of funds and proof of payment method ownership. All documents must be legible, unaltered, and valid at the time of submission.

The Operator aims to complete standard verification within one to three business days. Until verification is satisfactorily completed, withdrawals and certain account features may be restricted. Failure to provide requested documents within the specified timeframe may result in account suspension.

Deposits

All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited. The minimum deposit amount is EUR 20 or its equivalent in your selected currency. Deposits are processed instantly for cards, e-wallets, and cryptocurrency, while bank wire transfers may take one to three business days to clear.

Deposited funds must be wagered at least one time before a withdrawal request will be approved. This requirement prevents deposit-and-withdraw abuse and applies to all payment methods. Deposits exceeding EUR 50,000 in a single day require source-of-funds documentation before the funds are credited to your account.

The Operator reserves the right to refuse or reverse any deposit where fraud, money laundering, or any other illegal activity is suspected.

Withdrawals

Withdrawal requests are processed using the same payment method used for the most recent deposit, in accordance with the same-method rule. Where the original deposit method does not support withdrawals, the Operator will process the payout through the next available method associated with your account.

The minimum withdrawal amount is EUR 20 or its equivalent. The maximum monthly withdrawal limit is $50,000 across all payment methods combined. Progressive jackpot winnings are exempt from this limit and are paid in full. Non-jackpot winnings exceeding the monthly cap are disbursed in monthly instalments until the balance is fully paid.

The Operator processes withdrawal requests as quickly as possible. Delivery times vary by payment method: e-wallets and cryptocurrency typically clear within the same day, while bank wire transfers may take up to three banking days after internal processing. The Operator reserves the right to perform additional security checks on any withdrawal request, which may extend processing time.

Bonus Terms

All bonuses, promotions, and special offers are subject to specific terms published at the point of opt-in. General bonus conditions include the following provisions unless otherwise stated in the individual offer terms.

The standard wagering requirement is forty times the combined bonus and deposit amount. Free spin winnings carry the same forty-times wagering requirement. Only wagering on eligible games contributes toward clearing the requirement. Slots contribute one hundred percent, live casino contributes ten percent, and sportsbook or esports wagers are not permitted with bonus funds.

The maximum bet permitted while a bonus is active is $25 per round, hand, or spin. Exceeding this limit may result in forfeiture of the bonus and associated winnings. All bonuses expire five days from the date of activation. Any uncleared bonus balance and associated winnings are removed automatically upon expiry.

Only one bonus may be active at a time unless explicitly stated otherwise. Bonuses are non-transferable and hold no cash value until wagering requirements are fully satisfied. The Operator reserves the right to modify or withdraw any promotion at any time, with changes applying to future claims only.

Game Rules and Fair Play

All electronic games on the platform use independently certified Random Number Generator systems to determine outcomes. Game results are final once confirmed by the server. In the event of a discrepancy between the displayed result and the server record, the server record prevails.

The Operator reserves the right to void bets and reverse winnings in the event of a technical malfunction, software error, or any irregularity affecting game integrity. Members are prohibited from exploiting bugs, glitches, or errors in any game. Any member found to have deliberately exploited a technical fault may have their account terminated and funds forfeited.

Collusion, use of automated software or bots, card counting assistance tools, and any form of cheating are strictly prohibited. The platform employs sophisticated monitoring systems to detect irregular patterns, and violations result in immediate account closure.

Sports Betting Rules

Sports bets are settled based on official results published by the relevant governing body. Where official results are unavailable, the Operator uses reputable alternative sources at its discretion. Bets on events that are cancelled, postponed beyond a specified window, or declared void are refunded to the member’s account.

The Operator reserves the right to limit or refuse any bet at any time. Maximum payout limits apply per event and per member. In-play bets are accepted subject to a confirmation delay during which odds may change. If odds change before confirmation, the member is offered the updated odds.

Bets placed using inside information not available to the general public are void. The Operator reserves the right to void any bet where there are grounds to suspect that the integrity of the event has been compromised.

Responsible Gambling

The Operator provides responsible gambling tools including deposit limits, loss limits, wager limits, session time limits, reality check notifications, cooling-off periods, and self-exclusion. Members are encouraged to use these tools proactively. Detailed information about each tool is available on the Responsible Gambling page.

The Operator does not guarantee that its responsible gambling tools will prevent gambling-related harm. Members bear ultimate responsibility for managing their gambling behaviour and seeking external support when necessary.

Intellectual Property

All content on the platform including text, graphics, logos, software, game designs, and audiovisual elements is the property of the Operator or its licensors and is protected by applicable intellectual property laws. Members may not copy, reproduce, distribute, modify, or create derivative works from any platform content without prior written consent from the Operator.

The use of the platform for personal, non-commercial entertainment purposes grants no intellectual property rights to any member. Screenshots and recordings of gameplay are permitted for personal use only and may not be published commercially without authorisation.

Prohibited Conduct

The following activities are strictly prohibited and constitute a material breach of these terms.

• Operating multiple accounts or allowing another person to use your account.
• Providing false, incomplete, or misleading personal information.
• Using the platform while located in a jurisdiction where online gambling is prohibited.
• Using virtual private networks or proxy services to disguise your location.
• Depositing funds derived from illegal activity or using stolen payment methods.
• Exploiting software bugs, glitches, or system errors for personal gain.
• Using automated software, bots, or scripts to interact with the platform.
• Engaging in collusion, fraud, money laundering, or any other criminal activity.
• Abusing promotional offers through multi-accounting or coordinated exploitation.
• Harassing, threatening, or abusing platform staff through any communication channel.

Breach of any prohibited conduct provision may result in immediate account suspension or termination, forfeiture of bonuses and winnings, withholding of account balance pending investigation, and reporting to relevant authorities where appropriate.

Limitation of Liability

The platform is provided on an as-is and as-available basis. The Operator does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. To the fullest extent permitted by applicable law, the Operator excludes all liability for direct, indirect, incidental, consequential, or special damages arising from your use of the platform.

The Operator is not liable for losses resulting from service interruptions caused by factors beyond its reasonable control, including but not limited to internet connectivity issues, hardware failures, power outages, natural disasters, or actions by third-party service providers. Members acknowledge that gambling carries inherent financial risk and that losses incurred through normal gameplay do not give rise to any claim against the Operator.

Dormant Accounts

An account is classified as dormant after twelve consecutive months of inactivity, defined as no login, deposit, withdrawal, or wagering activity. A monthly administration fee of EUR 10 is deducted from the remaining balance of dormant accounts. The Operator makes reasonable efforts to notify members before the dormant classification takes effect. Members can prevent dormancy charges by logging in or conducting any account activity before the twelve-month threshold.

Dispute Resolution

Any dispute arising from the use of the platform should first be raised with customer support through live chat or email. The support team investigates complaints and provides a formal response within fourteen days of receipt. If the dispute cannot be resolved through internal channels, members may escalate the matter to the licensing authority or an approved alternative dispute resolution provider.

The Operator maintains detailed records of all transactions, gameplay, and communications to facilitate fair dispute resolution. Members are encouraged to retain their own records for reference during any dispute process.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction under which the Operator holds its gaming licence. Any legal proceedings arising from or relating to these terms shall be brought exclusively before the competent courts of that jurisdiction, unless mandatory consumer protection laws in your country of residence require otherwise.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a competent authority, that provision shall be severed from the remaining terms without affecting the validity or enforceability of the remaining provisions. The invalid provision shall be replaced with a valid provision that achieves the original commercial intent as closely as possible.

Amendments

The Operator reserves the right to amend these Terms and Conditions at any time. Material changes are communicated to registered members through email notification or a prominent notice on the platform at least fourteen days before taking effect. Continued use of the platform after the amended terms take effect constitutes acceptance of the new terms. Members who do not agree with the amended terms must close their account and withdraw any remaining balance before the effective date.

Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the platform’s services, contact customer support through the live chat feature available on the website or by sending an email to the support address listed in the help section of your account dashboard. The support team operates around the clock and aims to respond to all queries within twenty-four hours.